Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved Refunds

If your return is approved, your refund will be processed to the original payment method.

Most refunds are completed within 5–10 business days, depending on your financial institution or payment provider.

Partial Refunds

Partial refunds may be issued when:

  • Items are returned with missing parts or accessories.
  • Products show signs of use.
  • Packaging is damaged beyond normal inspection.
  • Returns are made outside the standard return conditions but are accepted at our discretion.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping package
  • A description of the issue

We will work promptly to provide a replacement, exchange, or refund where appropriate.

Non-Refundable Charges

Shipping fees, expedited shipping costs, customs duties, taxes, or other service fees may not be refundable unless required by law or when the error was caused by EliteToolPallets.