Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times vary based on destination and shipping method.

Typical delivery estimates:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days

Please note that these are estimated delivery times and may vary due to weather, customs processing, carrier delays, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery location
  • Package size and weight
  • Selected shipping method

Delivery Issues

If your package appears delayed, lost, or damaged during transit, please contact our support team as soon as possible. We will work with the shipping carrier to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. EliteToolPallets is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, or government charges imposed by their destination country.

EliteToolPallets is not responsible for delays caused by customs clearance procedures.